This policy covers courses and Pro subscriptions bought by individuals on thedroneedge.com. School, district, and organization orders follow the terms in your quote and our Terms of Service.
1. Tried it and it isn't working for you
We'll refund a course purchase in full if all of these are true:
- You ask within 30 days of purchase.
- You've completed the first 3 units and at least one practice exam.
- You haven't completed more than half the course or taken the final exam.
We can see your progress in your account, so there's nothing to upload — just tell us it isn't helping.
2. Changed your mind
Full refund within 14 days of purchase if you haven't gone past Unit 1 (which is free for everyone).
3. Pro subscriptions
Cancel anytime from your profile. You keep access until the end of the period you've already paid for, and you won't be charged again. We don't refund partial months.
4. How to request a refund
Email support@thedroneedge.com from the address on your Drone Edge account. Refunds go back to your original payment method; your bank may take several business days to show it. Access to the refunded course ends once the refund is issued.
5. Lifetime access
A course purchase is a one-time payment. Lifetime access means the course stays on your account for as long as Drone Edge offers it, including updates we make to it.
6. What we don't refund
The FAA knowledge test fee is paid to the testing center, not to us, so we can't refund it. Our refunds and guarantees are never tied to whether you pass the FAA test.
7. Buying with an AI assistant
You can have an AI assistant or other automated tool create your account and buy a course or Pro for you. When it does:
- The account and purchase are yours, as if you had made them yourself.
- This refund policy applies the same way. Request refunds from the email on the account.
- The account should use your own email address so receipts and password resets reach you.
Creating accounts in bulk, or trying several payment cards, isn't allowed whether a person or a tool does it. We may cancel those accounts and refund or block the payments.
8. Questions
Contact support@thedroneedge.com.